What is Operator Console?

ucplus Operator is a full screen PC Attendant Console designed to manage the distribution of large inbound call volumes.

It also incorporates many of the benefits of ucplus, including:


Search

Searching contacts in one or multiple integrated business applications while your phone is ringing so you know who is calling before you answer the phone


Call Control

Allows you to answer, hang up, transfer or place a call on hold with the click of your mouse


Click-to-dial

Full range of "click-to-dial" options available (integrated business applications, quick dial, web page, tapi dialling and others)


Call logs

Provides local call logs, enabling you to view previous calls (including missed calls) and return the call easily


Presence

Provides presence information, allowing you to see if your colleagues are on the phone before you transfer a call to them


Address Book

Built-in address book