What is ucplus Desktop?
ucplus Desktop is the standard user desktop client (available on PC and Mac), providing a range of features dependent upon the license type used.
Features include desktop call control, presence, messaging, click to dial, integration with Outlook, Google Contacts and Lotus Notes but excludes integration to the other business application systems supported by ucplus Fusion.
Extra provides all the features Express and in addition, provides enhanced call history.
Preferred device selection, availability-based actions and the Presence window's combined view also available with this license.
Fusion provides all the features of Extra and in addition, provides integration (caller preview, screen popping, Address Book searching) to an extended range of popular CRM and other customer facing applications.
Other databases can be supported on request. Click here to find out more about the applications we work with.
ucplus Express, Extra and Fusion Features
Searching contacts in one or multiple integrated business applications while your phone is ringing so you know who is calling before you answer the phone
Allows you to answer, hang up, transfer or place a call on hold with the click of your mouse
Full range of "click-to-dial" options available (integrated business applications, quick dial, web page, tapi dialling and others)
Provides local call logs, enabling you to view previous calls (including missed calls) and return the call easily
Provides presence information, allowing you to see if your colleagues are on the phone before you transfer a call to them
Users can search for existing contacts or create new ones easily while on the telephone
Caller's contact record is displayed in the integrated application