As of April 16, 2020 SARS-CoV-2 Response
We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.
Product Support Lifecycle
ucplus PC
| Version | Iteration | Current Status | End of Support Date |
|---|---|---|---|
| <2.1 | End of Support | 1st March 2012 | |
| 2.1 | End of Support | 1st March 2012 | |
| 2.2 | 10 | End of Support | 1st March 2013 |
| 2.3 | 17 | End of Support | 30th September 2014 |
| 2.4 | 19 | End of Support | 1st April 2016 |
| 2.5 | 37 | End of Support | 9th January 2018 |
| 2.6 | 12 | End of Support | 31st September 2019 |
| 3.0 | 13 | Supported | 30th July 2020 |
| 3.1 | 0 | Production Version-Supported |
ucplusMac
| Version | Iteration | Current Status | End of Support Date |
|---|---|---|---|
| 2.4 | 4 | End of Support | 1st March 2014 |
| 2.4 | 5 | End of Support | 1st April 2016 |
| 2.4 | 11 | End of Support | 25th May 2017 |
| 2.6 | 2 | End of Support | 14th September 2017 |
| 2.6 | 9 | End of Support | 8th August 2018 |
| 2.7 | 6 | Production Version-Supported |
ucplus Operator Console (PC Only)
| Version | Iteration | Current Status | End of Support Date |
|---|---|---|---|
| 2.5 | 37 | End of Support | 23rd February 2018 |
| 2.6 | 12 | End of Support | 31st September 2019 |
| 3.0 | 13 | Production Version-Supported |
ucplus TAPI Driver
| Version | Iteration | Current Status | End of Support Date |
|---|---|---|---|
| 2.5 | 38 | End of Support | 1st February 2018 |
| 2.6 | 12 | Production Version-Supported |
ucplus Android Mobile Client
| Version | Iteration | Current Status | End of Support Date |
|---|---|---|---|
| 2.5 | 1 | End of Support | 31st May 2017 |
| 2.6 | 11 | Production Version-Supported |
iOS Mobile Client
| Version | Iteration | Current Status | End of Support Date |
|---|---|---|---|
| 2.4 | 7 | End of Support | 5th February 2018 |
| 2.6 | 19 | Production Version-Supported |
Windows Mobile Client
| Version | Iteration | Current Status | End of Support Date |
|---|---|---|---|
| 2.4 | 7 | End of life | 14th April 2017 |
Frequently Asked Questions
When you use a supported version and subscribe to Software Assurance, you can get technical support for the given version. If your version is no longer supported, we're not able to provide support even if you have a valid software assurance contract and we suggest that you upgrade to a supported version or, preferably, to the latest available version.
Any new major or minor release is supported for a minimum period of 12 months. Please review the support table for latest information on supported versions.
ucplus systems that are not licensed for Software Assurance will be unable to upgrade to later major or minor versions of the software. It should be noted that Iteration upgrades within a major/minor release do not require the ucplus system to be licensed for Software Assurance.