ucplus

English (UK)
Solutions brochure

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"Auto" tab

  • The "Auto tab" will auto-populate with any extensions the caller has spoken to in recent history (normally 60 days). The Auto tab will also show caller preview data for any integrated CRM/database application.
  • Select a preferred mode of operation from straightforward mouse driven to standard keyboard controls. ucplus Operator Console also has a special mode for touch screen operation.
  • Use 'simple mode' to manage calls on a single operator handset or 'group mode' to manage calls in a shared operator group.

"Presence" tab

  • Use a wallboard type view to check if co-workers are available to take a call, are already on a call, are set as DND or if call forward has been set.
  • Checks the availability of colleagues, for example, if they are in a meeting.
  • Set up personal Presence tabs and configure ucplus Operator Console to present the tab when a call to a selected DID number is received.
  • Check geographic location of ucplus Mobile users.

ucplus Operator Console