Privacy Policy

Effective Date: August 6th, 2018
For Website Terms and Conditions, see Terms and Conditions

About Mondago

This website is maintained by 'Mondago'. Mondago is made up of several different companies: Mondago Limited, Mondago Holdings Limited and Mondago Inc.

Controller

Mondago Limited (which is registered with the Information Commissioner's Office under registration reference: ZA073957) is the data controller and is the Mondago entity which is responsible for your personal information.

Mondago Limited’s contact details are in the Contact Us section below.

Your continued use of this web site constitutes your agreement to this privacy policy and any updates. If you have any questions about this privacy policy please contact us using the contact details provided in the Contact Us section.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Purpose of this Privacy Policy

Mondago values the privacy of those who use our web site, products, and services we are committed to protecting it. This privacy policy tells you how we collect, use, and disclose personal information which may be collected from you when you interact with us, such as when you visit our web site, use or purchase our products and services, or communicate with our employees. It also tells you how we look after your personal information.

Please read the following to learn more about what personal information we collect, what we do with that information, and how we may use that information.

Information we collect

Personal information, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal information about you which we have grouped as follows:

We may also collect, use, store and transfer aggregate information from multiple users without personally identifying individuals such as the geographic region from which your accessing our web site or products and services. Aggregate information may be derived from your personal information but is not considered personal information in law as this information does not directly or indirectly reveal your identity.

How we collect your personal information

We use different methods to collect personal information from and about you including through:

How we use your personal information and lawful basis for use

We will only use your personal information when we have a lawful basis for doing so.

We have explained below each lawful basis for using your personal information but please contact us if you would like further details about the specific lawful basis we rely on to use your personal information:

Performance of a contract – we need some of your personal information, such as your Identity Information, Financial Information and Contact Information in order to perform contracts that you have entered into with us (for example to provide you with support services in relation to the software you have purchased).

To comply with a legal obligation - we use your Identity Information, Contact Information and Marketing and Communications Information to comply with various legal obligations including ensuring that you do not receive marketing communications from us in circumstances where you have advised us that you do not wish to receive those communications.

Necessary for our legitimate interests – we use your Identity Information, Contact Information, Profile Information, Demographic Information, Tracking Information, Marketing and Communications Information to for our legitimate interests such as keeping our records up to date, understanding how our customers use our products and services, to develop our products and services and to grow our business and inform our marketing strategy.

Marketing

We may use all of the above information to decide what products and services may be of interest to you. We will send marketing communications to you if you have requested information from us, if you have purchased products or services from us or if you have provided us with consent to do so.

We will stop sending marketing communications to you if you opt out by either contacting us at the details in the Contact Us section or by clicking on the “unsubscribe” link at the bottom of our emails.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk or harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

If you fail to provide personal information

Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at any time.

Information disclosure to third parties

We do not share, sell, rent or otherwise distribute your personal information to others, except as disclosed in this privacy policy. We may share your information under the following circumstances:

The third parties we share your information with includes:

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

International transfers

We share your personal information within the Mondago Group and potentially with third parties as detailed above. Because Mondago Inc is based in the United States of America, this involves transferring your data outside the European Economic Area (EEA).

Whenever we transfer your personal information out of the EEA, we will ensure the transfer is compliant with data protection laws and that your personal information is afforded a similar degree of protection that it has in Europe.

Mondago complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Mondago has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

Mondago not only has responsibility for the processing of personal information it receives under the Privacy Shield but also any subsequent transfers of such data to a third party acting as an agent on its behalf. Mondago remains liable under the Privacy Shield Principles if such an agent processes personal information in a manner inconsistent with the Principles, unless it can be proven that Mondago is not responsible for any event giving rise to damage.

In compliance with the Privacy Shield Principles, Mondago commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Mondago using the details provided below in the Contact Us section. Mondago has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU. Further, please note that an individual has the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. Please refer to Annex I:Section C on the following link for additional information: https://www.privacyshield.gov/article?id=ANNEX-I-introduction

Mondago is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Third party links

The website and services may contain links to other third-party sites. We are not responsible for the privacy policy or other practices employed by websites linked to, or from, our website nor the information or content contained therein. This privacy statement applies solely to information collected by this website. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Cookies

Cookies are small data files that a web site you visit may save on your hard drive that usually includes an anonymous unique identifier. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address. Our web site uses cookies for user authentication, keeping track of your preferences, keeping track of our audience size and traffic patterns, and in certain other cases.

You can configure your browser to accept cookies, reject cookies, or notify you when a cookie is being used. However, if you configure your browser to reject cookies, you may not be able to use our products or services that require you to sign in or take advantage of all the features of our web site.

Data Security

We are committed to protecting the security of your personal information and take reasonable precautions to protect it. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure and as a result we cannot warrant the security of information you transmit to us and you do so at your own risk. Once we receive your data transmission, we are committed to ensure its security on our systems:

If we learn of a security system breach we will notify you any applicable regulator where we are legally required to do so. We may provide information on protective steps through the e-mail address that you supplied during registration or posting a notice on our web site. Depending on where you live, you may have a legal right to receive such notices in writing. To request written notice of any security breach in writing, please send an e-mail with your request and mailing address to the email or postal address in the Contact Us section below.

Changes and Updates

As this privacy policy may be updated from time to time, we will revise and display the effective date at the top of the web page. You should periodically review it to keep abreast of our plans and procedures to protect the personal information that we collect.

If we should ever sell our assets, merge with another entity, or file for bankruptcy, information collected from this web site remains our asset and may be transferred.

Your Legal Rights

Under EU data protection laws, you have rights in relation to your personal information including:

(i) Right to request access to your personal information

This is also known as a “data subject access request”. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

(ii) Right to request correction of the personal information that we hold about you

This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

(iii) Right to request erasure of your personal information

This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

(iv) Right to object to processing based on certain grounds

This enables you to object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

(v) Right to withdraw consent

This enables you to withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

(vi) Right to transfer data

This enables you to request the transfer of your personal information to you or to a third party. We will transfer the data in a structured, commonly used, machine readable format. This right applies only in respect of automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

If you wish to exercise any of the above rights please contact us using the details provided below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Contact Us

We welcome your feedback regarding this privacy policy. If you have questions, comments, or concerns please contact us by:

Email: [email protected]

Postal address:
Camrascan House
Isis Way
Minerva Business Park
Peterborough PE2 6QR
England